A small deposit is required at the time of booking, payable via Venmo, PayPal, or check. The remaining balance is due in full prior to departure in CASH.

The balance can be paid in US dollars or Mexican pesos as determined by the current exchange rate.

Any dive or snorkel trip that is cancelled due to weather conditions and cannot be rescheduled is 100% refundable. Cancellations may be due to port closures ordered by the Harbor Master or unsafe conditions as determined by the boat captain or Dive Inn Cozumel guides. In the event of weather cancellations, every effort will be made to reschedule your diving or snorkeling trip(s).

Organizing our dive trips can be difficult with last minute changes and cancellations by customers. Please understand that we are running a small business and that last minute cancellations or rescheduling may result in loss of your deposit or require payment in full.

Please be aware that deposits are non-refundable. IF you give a minimum of 14 days notice of a cancellation AND we are able to fill your original boat rental or spaces, we will happily give you credit to use with in one calendar year of original cancellation date. If we are unable to fill your spot on the boat or your original boat rental, sorry, but your deposit can not be transferred. If you cancel within less than 14 days of your scheduled trip, your deposit is non-transferable.

Please note that after departure, no refunds will be issued due to sea sickness, inability to equalize, or for any other reason the client opts not to dive or snorkel.

Dive Inn Cozumel reserves the right to refuse service with NO refunds to any client who:

• Fails to comply with the Marine Park Rules and Regulations
• Appears to be under the influence of alcohol and/or drugs
• Otherwise jeopardizes the health and safety of themselves, other clients, staff, and/or crew members